b365 Privacy Policy

b365 ("b365", "we", "us", "our") is the operator of the online betting and casino platform accessible at b365.bio. b365 is the data controller responsible for personal information collected from users of the Platform, including players who register accounts, place bets, play casino games, or otherwise interact with any b365 service.

This Privacy Policy applies to all personal data collected by b365 in connection with the operation of the Platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

b365 collects the following categories of personal information from users of the Platform:

Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification number (e.g. CNIC for Pakistani players). This data is collected during account registration and identity verification.

Contact Data: Email address, mobile telephone number, and residential address. Pakistani players may provide addresses in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or other cities.

Financial Data: Payment method details including JazzCash account numbers, Easypaisa mobile wallet identifiers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), card details, cryptocurrency wallet addresses, and transaction history including deposits, withdrawals, and PKR balances.

Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, mobile network operator, session timestamps, and geolocation data (country/city level).

Usage Data: Betting history, casino game activity, bonus usage, login history, pages visited, features accessed, and session duration data.

Communications Data: Records of communications between you and b365 support, including live chat transcripts and email correspondence.

b365 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, claiming bonuses, or contacting support;
• Automated technologies: Cookies, web beacons, pixel tags and server logs that automatically collect technical and usage data as you interact with the Platform;
• Third-party sources: Identity verification providers, payment processors (including JazzCash and Easypaisa APIs), fraud detection services, and publicly available sources where permitted by law;
• Responsible gaming monitoring: Automated analysis of betting patterns and account behaviour for the purpose of identifying potential problem gambling.

b365 uses the personal data it collects for the following purposes:

• Account management: To create, maintain and administer your b365 account, verify your identity, and process account-related requests;
• Service delivery: To process bets, settle wagers, operate casino games, manage PKR deposits and withdrawals, and provide all platform services;
• Regulatory compliance: To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, including verifying the source of funds where required;
• Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, money laundering, and other prohibited conduct;
• Responsible gaming: To monitor gaming behaviour, enforce responsible gaming limits, and comply with self-exclusion requests;
• Customer support: To respond to enquiries, resolve complaints, and improve service delivery;
• Marketing and personalisation: To send promotional communications about b365 offers and features, subject to your communication preferences and applicable law;
• Platform improvement: To analyse usage data for the purpose of improving the Platform's features, performance and user experience;
• Legal obligations: To comply with applicable legal requirements, regulatory orders, and law enforcement requests.

b365 processes personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil the contractual relationship between b365 and the account holder, including providing betting and casino services and processing financial transactions;
• Legal obligation: Processing required by applicable laws, including AML/KYC regulations and responsible gaming requirements;
• Legitimate interests: Processing for fraud prevention, security, platform improvement and responsible gaming monitoring, where such interests are not overridden by the data subject's rights;
• Consent: Processing for marketing communications, where consent has been obtained and is subject to withdrawal at any time.

b365 does not sell, rent or trade personal data to third parties for commercial purposes. b365 may share personal data with the following categories of recipient where necessary:

• Payment processors: JazzCash, Easypaisa, bank partners (HBL, UBL, Meezan Bank, Bank Alfalah), Skrill, Neteller, Visa, and cryptocurrency processing providers, for the purpose of processing financial transactions;
• Identity verification providers: Third-party KYC and AML compliance services that assist with verifying account holder identities;
• Game providers: Casino game providers (e.g. Evolution Gaming, Pragmatic Play) who may receive anonymised session data as necessary for game delivery;
• Fraud prevention services: Third-party fraud detection and prevention platforms;
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction;
• Professional advisers: Legal, accounting and auditing firms under strict confidentiality obligations.

All third-party processors engaged by b365 are subject to data processing agreements and are required to implement appropriate security measures.

b365 operates a global platform and some personal data may be transferred to, processed in, or stored in countries outside Pakistan. Where such transfers occur, b365 takes appropriate steps to ensure that personal data receives an equivalent level of protection, including through the use of contractual safeguards with data processors.

By registering an account on b365, Pakistani players acknowledge and consent to the transfer of their personal data internationally as described in this policy.

b365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting or regulatory requirements. In practice, this means:

• Active account data is retained for the duration of the account relationship plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations;
• Financial transaction records are retained for a minimum of seven (7) years;
• Communications data (support tickets, chat transcripts) is retained for a period of three (3) years;
• Marketing preferences and consent records are retained until withdrawn and for a reasonable period thereafter as evidence of consent;
• Data related to self-excluded players is retained for the duration of the self-exclusion period and for a reasonable period thereafter to prevent re-registration.

b365 uses cookies and similar tracking technologies to operate the Platform, maintain session state, prevent fraud, and analyse usage. Categories of cookies used include:

• Essential cookies: Required for the Platform to function, including authentication cookies that keep you logged in during a session;
• Analytics cookies: Used to understand how users interact with the Platform, including which pages are visited most frequently and where users encounter issues;
• Preference cookies: Store your Platform preferences such as language and display settings;
• Security cookies: Used for fraud detection and platform security.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair the functionality of the b365 Platform, including the ability to log in and place bets.

Subject to applicable law, users of the b365 Platform have the following rights with respect to their personal data:

• Right of access: The right to request a copy of the personal data b365 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of personal data where there is no overriding legal basis for continued processing;
• Right to restriction: The right to request that processing of your data be restricted in certain circumstances;
• Right to portability: The right to receive your personal data in a structured, machine-readable format;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise any of these rights, contact b365 at the details provided in Section 15. b365 will respond to verified requests within a reasonable timeframe. Note that certain rights are subject to limitations under applicable law, including AML and responsible gaming obligations.

The b365 Platform is strictly for adults aged 18 and above. 18+ b365 does not knowingly collect personal data from individuals under the age of 18. If b365 becomes aware that personal data has been collected from a minor, the relevant account will be closed and the data will be deleted without undue delay.

b365 implements appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. Measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between users and the Platform;
• Encryption of sensitive data at rest, including financial account details and identity documents;
• Access controls restricting internal access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Two-factor authentication available to all account holders;
• Automated monitoring for suspicious login activity and account access anomalies.

Notwithstanding these measures, no data transmission over the internet is completely secure. Users transmit data to b365 at their own risk and are responsible for maintaining the confidentiality of their own login credentials.

The b365 Platform may contain references to or integrations with third-party services, including payment processors. b365 is not responsible for the privacy practices of third-party operators or services. Users accessing third-party services should review the applicable privacy policies of those services independently.

b365 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered users via email or prominent notice on the Platform prior to taking effect. The "Last updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the b365 Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you should cease using the Platform and may request account closure.

For any questions, concerns or requests relating to this Privacy Policy or b365's data processing practices, please contact our team. We aim to respond to all privacy-related enquiries within 10 business days.